Homefy facilitates payments from residents to their apartment communities. Here's what you need to know:

• All payments are processed securely through our partner.
• You can pay your community bills, such as maintenance fees, utilities, or other charges, directly through the Homefy app.
• Payment methods may include credit/debit cards, net banking, UPI, or other options provided by our partner.
• Transaction fees, if any, will be clearly displayed before you confirm your payment.

Homefy uses Razorpay as our payment processing partner. Here's what you need to know:

• All transactions are secure and encrypted.
• Your payment information is handled directly by Razorpay and is not stored on Homefy's servers.
• For any payment-related technical issues, please contact our customer support team.

As Homefy facilitates payments between residents and their communities, our refund policy is as follows:

• Refunds can only be initiated by your apartment community management.
• Homefy does not have the authority to issue refunds without the community's approval.
• If you believe you're entitled to a refund, please contact your community management directly.
• Once approved by the community, refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used for the transaction.

If you notice any discrepancies in your charges or have concerns about a payment:

• First, review the payment details in the Homefy app.
• If you still have concerns, contact your community management for clarification.
• If the issue remains unresolved, you can reach out to Homefy's support team for assistance in mediating the dispute.

Homefy provides digital receipts for all transactions:

• You can review your payment and download receipts directly from the mail from our Homefy app.
• Receipts include details such as the payment amount, date, and purpose of the payment.
• These digital receipts are valid for your records and can be used for any necessary documentation.

If you have any questions about our Payment and Refund Policy or need assistance with a payment issue, please contact our customer support team at:

Email: contact@codedtx.com
Phone: +91 9087010202

Address

CODEDTX SOLUTIONS PRIVATE LIMITED,

India Plot No.1 to 4, 2nd Floor, Model school road, Kumaraswamy Nagar, Sholinganallur, Chennai - 600119